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  • San Diego, CA
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Support

Support & Help Center

Welcome to the Cart-Aid Help Center. Below you’ll find answers to the most common questions about using our health-focused grocery delivery app.

Getting Started

Cart-Aid is a personalized grocery delivery app that makes healthy shopping simple. We combine real-time store inventory, nutrition tracking, and AI-powered recommendations to help you shop smarter and live healthier.
Cart-Aid is available on the Apple App Store. Simply search for “Cart-Aid,” tap download, and sign up.

After downloading, tap “Sign Up.” You can register with your email, Facebook, or Google account. Once verified, you can start shopping.

Cart-Aid is free to download and customize profile. For advanced features—such as ad-free shopping, nutrition assistance, and creating lists—you can subscribe to Cart-Aid with a monthly or annual subscription. Cart-Aid’s purpose is to bring nourishment to our community. To accomplish this, we believe it’s important to limit advertisements and upselling practices that may conflict with your interests. Your subscription empowers Cart-Aid to best serve you.

Health & Nutrition Features

Cart-Aid curates the healthiest options by combining real-time store inventory with personalized nutrition insights. The app also recommends healthier swaps in real time.
Yes, you can customize your profile to reflect dietary needs (low-sodium, high-protein, gluten-free, etc.) and Cart-Aid will adapt recommendations accordingly.

We partner with trusted databases and nutrition providers to ensure accurate product insights.

You can share your nutrition insights and order history with healthcare professionals. Further, you can receive recommendations or dietary guidelines from your doctor or dietitian and use that information to build your Cart-Aid health profile.

 

Health Disclaimer: Cart-Aid does not provide medical advice, diagnosis, or treatment. Any nutrition information, insights, or recommendations available through the app are for informational and educational purposes only and are not a substitute for professional medical advice. Always consult your physician or a qualified healthcare provider regarding any questions or decisions about your diet, nutrition, or overall health.

Retail Ordering & Delivery

Cart-Aid currently supports GoPuff and plans to include additional stores and locations. Our goal is to become a fully store-agnostic platform that enables everyone, everywhere, to shop healthy—no matter where they live or which retailers they prefer.

Browse items, add them to your cart, and checkout. It is that easy!

No, we plan to implement scheduling a delivery window in the future.
Delivery fees vary by store, location, and time.

After completing your payment, you’ll receive order updates via text message. These notifications are sent directly by the retailer. For any questions or issues related to your order, please contact the retailer’s support team with your order ID.

All retail orders placed through Cart-Aid are fulfilled and processed by GoPuff, which serves as the Merchant of Record. Refunds, chargebacks, and post-purchase disputes are managed directly by GoPuff in accordance with their refund policies. If you are seeking a refund for a grocery order, you must contact GoPuff Support at support@gopuff.com with your order ID.

Subscriptions & Billing

Cart-Aid charges a subscription so we can stay focused on helping you make healthier choices—not selling ads or promoting products that conflict with your goals. Unlike many shopping or nutrition apps that rely on marketing, sponsorships, or upselling, Cart-Aid’s subscription model ensures our incentives are fully aligned with your health and wellness. We don’t prioritize brands or products based on advertising budgets; instead, we prioritize what’s best for you based on nutritional quality, personal preferences, and verified data.

Subscribers unlock advanced features:
• Ad-free shopping experience

• Access to Live Grocery Data

• Nutrition Assistance

$5.99 / month or $49.99 / year. You can cancel anytime.

Go to Settings > Subscription. Billing is handled through Apple or Google, depending on your device.

Subscription Cancellations and Refunds
Subscriptions are billed in advance for each billing period. When you cancel your subscription, you will retain access to premium features until the end of your current billing term. Partial or prorated refunds are not available for mid-term cancellations.

 

All refund requests are handled by the platform where you originally subscribed — the App Store (Apple) or Google Play Store — and are subject to their respective refund policies.

Payments

Cart-Aid services involve two types of payments:

  1. Subscription Payments – These cover your access to Cart-Aid’s platform features and health-based tools. Subscriptions are billed securely through your device’s App Store (Apple) or Google Play Store, depending on your operating system.

  2. Retail Order Payments – These cover grocery or retail purchases placed through Cart-Aid’s partner platforms. Such payments are processed directly by the Merchant of Record (for example, GoPuff) via Stripe, in accordance with their payment and refund policies.

Cart-Aid does not collect or store your payment information directly. All transactions are handled securely through the respective platform or payment processor.

Payment methods available through Cart-Aid depend on the payment processor and platform specifications.

Yes. Cart-Aid uses reputable, well-established payment processors that employ encrypted and secure payment systems. Cart-Aid does not store your full card details, ensuring your financial information remains protected at all times.

Technical Support

On the login screen, tap “Forgot Password?” and follow the instructions to reset it.

Try these steps:
1. Close and reopen the app.
2. Make sure you’re on the latest version.
3. Restart your device.
If issues persist, contact support via Email.

Yes. Log in with the same account on any compatible device.
You can browse previously loaded items offline, but live store inventory, checkout and delivery require internet access.

Account & Privacy

Go to Settings > Profile to update your name, email, or delivery address.
We follow strict security standards, encrypt sensitive data, and never sell your personal health or shopping information.

Yes. You can permanently delete your Cart-Aid account and associated personal data at any time.

From the app

  • Open Cart-Aid.
  • Go to Settings → Account → Delete Account.
  • Follow the prompts to confirm deletion.

If you no longer have access to the app
Email support@cart-aid.com from the email address associated with your account with the subject “Account Deletion Request.” We will process your request within 30 days after verifying ownership of the account. Certain information may be retained if required by law or for fraud prevention.

Other Questions

Availability depends on your zip code. Enter your address in the app to see coverage.

No, Cart-Aid gift cards and subscriptions are not available for friends and family at this time.

Still Need Help?

If you didn’t find the answer you were looking for, contact our Customer Support Team:

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